Welcome to Help

Facchino Photography is committed to providing top quality photography and customer support. Please contact us at [email protected] or give us a call at 916-333-3300.
 

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What is a Download Event?
A download event means images from the event are downloadable to your computer right from the website. There is no additional cost to participants other than the normal registration fees of the event.

What is the difference between Low and High Resolutions?
A low resolution image is now a 1MB JPG file. A high JPG resolution image is roughly 2304x3456 or larger depending on what camera is used.
 

What is the difference between the Digital Pick Any XX and 1 Person/Bib High or Low Resolution Bundle?
The Digital Pick Any XX packages are when you want to order digital images of multiple participants. If you are looking to just purchase your images, or your teams images from an event, order the 1 Person/Bib Bundle in either high or low resolution. It will save you money!
 

How do I order a Digital Pick Any package?
This is a detailed process, but the benefit is that you can create a digital package containing images of different participants from the same event. The Web or High Resolution Pick Any packages are per event. Orders containing images from multiple events will be canceled. In order to create a Favorites list, you have to create an account first. Create my Account!

1. After your account is created click the upper left corner of an image and click the heart to save it to your favorites. After all of the images you want to order are added, click "My Selection" in the upper left corner.
2. Rollover any image and select Buy from the drop down menu.
3. Click "Downloads" to view the image and select a package.
4. On the right above the product total click the down arrow to view digital products. Pick your package then click the "Add Photos" button.
5. Click the Favorites tab and drag over the images you want. Once completed click "Add to Cart" and proceed to checkout.

How do I order a 1 Person/Bib High or Low Resolution Bundle?
Please note: this package is for 1 person/bib number. If images from multiple bib numbers are contained in the package, and the image isn't in your personal gallery, it will be canceled. While there are XX number of images in this package, it doesn't mean additional images of other bib numbers can be added. Please order a Digital Pick Any Package for multiple bib number bundles.

Images from your gallery will automatically fill the package when ordering.

Are there refunds on digital orders?
Unfortunately, once a digital order is downloaded by the customer, there is no refund or exchange. Please make sure that what you're ordering is exactly what you want. If you have any questions about digital products please call (916) 333-3300 or email [email protected].