Welcome to Help

Facchino Photography is committed to providing top quality photography and customer support. Please contact us at [email protected] or give us a call at 916-333-3300.

What is the difference between Low and High Resolutions?
A low resolution image is 600x900. A high resolution image is roughly 2304x3456 or larger depending on what camera is used.
 

What is the difference between the Digital Pick Any XX and 1 Person/Bib High or Low Resolution Bundle?
The Digital Pick Any XX packages are when you want to order digital images of multiple participants. If you are looking to just purchase your images, or your teams images from an event, order the 1 Person/Bib Bundle in either high or low resolution. It will save you money!
 

How do I order a Digital Pick Any package?
This is a detailed process, but the benefit is that you can create a digital package containing images from different participants, and from multiple events. That's right! The Web or High Resolution Pick Any packages can be created not just of multiple people from one event, but from multiple events too! This is a first ever for Facchino Photography. In order to create a Favorites list, you have to create an account first. Create my Account!

1. After your account is created click the upper left corner of an image and click the heart to save it to your favorites. After all of the images you want to order are added, click "My Selection" in the upper left corner.
2. Rollover any image and select Buy from the drop down menu.
3. Click "Downloads" to view the image and select a package.
4. On the right above the product total click the down arrow to view digital products. Pick your package then click the "Add Photos" button.
5. Click the Favorites tab and drag over the images you want. Once completed click "Add to Cart" and proceed to checkout.

How do I order a 1 Person/Bib High or Low Resolution Bundle?
Please note: this package is for 1 person/bib number. If images from multiple bib numbers are contained in the package it will be canceled. While there are XX number of images in this package, it doesn't mean additional images of other bib numbers can be added. Please order a Digital Pick Any Package for multiple bib number bundles.

1. While in your personal gallery, click the bundle you want.
2. Click Purchase everything in the gallery.
3. Click Change Photos below the image.
4. From the Selected tab, move all your images over to the package and click Add to cart.
5. Click View Cart.
6. Below the image you'll see the total number of images in the bundle. If this is correct, click Proceed to Checkout and follow the checkout prompts.

Are there refunds on digital orders?
Unfortunately, once a digital order is downloaded by the customer, there are no refunds or exchanges. Please make sure that what you're ordering is exactly what you want. If you have any questions about digital products please call (916) 333-3300 or email [email protected].